IT Support Engineer

About the role

We're looking for an IT Support Engineer to join our team in the Bristol Design & Product Development (D&PD) office, part of the SteriPack Group.

SteriPack has facilities in Europe, the USA, and Asia, as well as Design & Development hubs in Bristol, UK (where you'll be based), and New Jersey and Colorado in the USA.

In this role you'll report directly to, and work alongside, the Head of IT to provide ongoing IT support to the D&PD business, whilst also contributing to wider group projects as needed.

Occasional travel to other SteriPack locations, including Ireland, Poland, and the USA, may be required and some projects could involve evening or weekend work.

About you

Your role is to help keep our team up and running, so a people-focused, rapid response attitude is essential. Strong communication skills and the ability to explain technical information in clear, everyday terms are vital.

You know how to prioritise requests and issues pragmatically as they come in, using your technical knowledge to swiftly diagnose and resolve problems, all while communicating openly and managing expectations effectively.

You'll sometimes work independently and at other times collaborate with members of SteriPack's wider IT team, so having an open-minded and cooperative approach is crucial.

Your attention to detail is exceptional, whether it's following policies and processes or creating project documentation and training guidelines.

Essential skills and experience

• Proficient in managing and troubleshooting Windows 10/11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
• Experience supporting on-premises hardware, servers, and services.
• Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
• Experienced in collaborating with external service providers to resolve complex issues and deliver projects.
• Proven track record of driving continuous improvement in IT projects and systems.
• Experienced in deploying, configuring, and testing new software, hardware, and IT infrastructure.
• Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
• Expertise in data migration with minimal disruption to business operations.
• Proven ability to provide training on common IT issues, new systems, and security best practices.
• Solid understanding of data protection regulations and security best practices.
• Tracking and managing IT assets, ensuring up-to-date records.

Beneficial skills and experience

Experience in any of the following areas would be extremely desirable:

• Working within the creative, pharmaceutical or manufacturing industry.
• SolidWorks PDM
• Apple support, especially MDM software such as Jamf or Mosyle
• Ubuntu Linux
• PowerApps/Power BI

The salary for this role is £38,000 to £43,000, commensurate with the experience of the successful candidate. During your application we will ask you for your salary expectations, if you would like to discuss this in further detail, please reach out to us.

Why work with us?

We offer flexible hybrid working policies in terms of working hours from day one. We operate availability hours so people can start at 9:30am if needed, lunch can be taken between 12:00pm to 2:00pm (in case you want to pop to the gym or attend an appointment), and we offer an early finish on Fridays if you have banked your contracted hours for the week.

Our full-time contract is 38 hours per week. Colleagues at KD work with a great deal of flexibility, which varies across our teams. An individual’s working pattern is agreed with their respective line managers, taking into account the needs of the individual and the team. We anticipate this role to be office-based only. Please get in touch with us if you are thinking of applying but would like more information about how our flexible working policy might work for you in this role and how the team work currently, or if you would like to speak to us about the possibility of part-time working in the role.

We recognise that we are only as good as our people, and we know how important it is to support our team.

We offer:

• Performance related company-wide bonus
• Flexible working approaches around our availability hours (which are Monday to Thursday 9:30am to 12:00pm & 2:00pm to 4:00pm and Friday 9:30 to 12:00pm) to help support your work-life balance
• Training and development opportunities which include regular ‘lunch and learn’ sessions, knowledge sharing via internal channels & dedicated learning & development days
• Private healthcare for you and your family as well as additional support via our Employee Assistance Programme
• Enhanced Maternity & Paternity leave
• A matched contributory pension scheme
• Additional days holiday for long service (starting at 25 days for full-time colleagues) and a holiday purchase scheme
• Discounted First Bus monthly and annual passes (Bristol has a good Park & Ride network.)
• Cycle to Work scheme
• Team breakfast every Wednesday
• Secure in-building bike storage and shower
• Free eye tests
• Join us for our legendary annual Summer and Christmas parties
• The opportunity to become involved in our work with various organisations, such as Kerning the Gap.
• Regular opportunities to have your say and share your thoughts on how we can develop as a team and as a business
• Enjoy our café that acts as the focal point for the whole team to get together for either morning coffee, lunch and afternoon tea (as well as picking up some fruit!). Cake also plays a huge feature in the day-to-day here at KD. There are also plenty of opportunities to socialise outside of the office too, including activities like staff-organised runs, cycles and regular monthly team socials!

About us

Founded in 1977 by Ross Kinneir and Francis Dufort, the KD team are based in an iconic building in the vibrant city of Bristol. The characterful Grade 2 listed stone building was originally built as a sugar refinery around 1850. It’s now completely refitted, and houses all of our staff plus our workshops, labs, the design studio, an HF usability suite, as well as client meeting spaces. We are in a great central location: the local area is full of independent shops and it is only a short walk up to Park Street, or over to the Harbourside and St Nick’s Markets, both of which have regular street food markets.

Our values underpin everything we do.

• See possibility: we explore the potential in everyone & everything and embrace change to create opportunities.
• Make a difference: we want to part of the solution and have courage to act, even when it isn’t easy.
• Stand together: we collaborate seamlessly, value difference and support each other.

We believe strongly in equality and fairness and try hard to do the right thing; we speak up for and support groups who are working to make a difference. Many of our team are also involved in, or run, events in their local communities, making a difference to those around them.

The team at KD are intelligent, hard-working, fun and collaborate brilliantly together to produce creative solutions. We work with some of the biggest, best and most interesting international clients that you’ll find anywhere. We’re a multi-disciplinary team, with experts in research, innovation, human factors, digital UX, 2D and 3D product & packaging design, engineering, prototyping, and electronics & software, all uniquely integrated within one great company. 

Do we sound like a good match for you?

If you’d like to apply or discuss the role, we’d love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via joinus@kinneirdufort.com.

Please note the deadline for this vacancy is 27 September 2024 although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you!

At KD we consciously embrace diversity and proactively encourage this with our recruitment process. We welcome applications to this position from anyone meeting the skills criteria, from any background.